SHIPPING & RETURNS

Product appreciation period:

From the time the product arrives in your hands, you have a 7-day product appreciation period (7 days including holidays). You have a seven-day appreciation period for the products you purchase in the Zhiwu Life Stationery Online Store. Items returned within the appreciation period must be in new condition and in complete packaging. In addition to product defects, if the product is not in a new state and complete packaging, it may be necessary to bear part of the cost or affect the exercise of the right to return. If you need to know more about the condition of the product or have any questions about the product, it is suggested that you can contact the customer service staff by letter or call before ordering the product or after receiving the product. The product cannot be replaced or damaged due to disassembly. If you have any questions during use, please call or write to ask.

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If you need to return the product, please contact the customer service staff within 7 days after receiving the product, and provide the "name", "order number", "contact number", "return product name", "return reason" and other information, the customer service staff will receive We will assist you in the return and exchange.

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According to the Consumer Protection Law, the seven-day appreciation period does not apply to shopping in a physical store. Except for defective products, no return or exchange is possible.

 

Return and exchange instructions:

The returned goods must be unused and free from contamination or malfunction caused by human defects. The consumer protection law guarantees that the 7-day appreciation period is only for you to hesitate and confirm whether the goods meet your needs, not the trial period of the goods; If you are reminded, please keep the complete original packaging (including the outer packaging carton) and return it together with the invoice (if it is shipped with the goods), otherwise the return will not be accepted.

 

Returns cannot be accepted in the following cases:

・More than 7 days of product appreciation period.

・The product has been opened for use, or damaged due to human factors, such as: contamination, failure, damage, wear, abrasion, scratches, dirt.

・The packaging of the returned product is damaged and incomplete, or the invoice and accessories are not complete.

・Malicious or mass returns.

 

Return Process:

Contact customer service staff → Confirm exchangeable goods → Prepare complete goods and invoices → Provide receipt time, contact information, and address → Send to the designated address of customer service staff or supermarkets by yourself

 

Refund instructions:

Credit card payer: After confirming that the return is successful, the payment will be directly refunded to the original payment credit card account.

Cash on delivery: After confirming the return is successful, the refund fee will be transferred to the bank account you provided.